- How Gen Digital uses CCAI for their enterprise

How Gen Digital uses CCAI for their enterprise

Gen Digital is a leader in consumer cyber safety and home to trusted brands such as Norton, LifeLock, Avast, and AVG. With a vast customer base, it’s easy to imagine the high volume of requests they receive on a daily basis.

In this video we will showcase how Gen digital is using Google Cloud C...
Gen Digital is a leader in consumer cyber safety and home to trusted brands such as Norton, LifeLock, Avast, and AVG. With a vast customer base, it’s easy to imagine the high volume of requests they receive on a daily basis.

In this video we will showcase how Gen digital is using Google Cloud Contact Center AI, or “CCAI'', to seamlessly intake and resolve customer inquiries.

Chapters:
0:00 - Intro
0:55 - A closer look at how Gen Digital uses CCAI

Learn more about Contact Center AI (CCAI) Platform → https://goo.gle/45zUMjA

Subscribe to Google Cloud Tech → https://goo.gle/GoogleCloudTech

#ContactCenterAI #GoogleCloud

Speaker: Not Listed;
Products Mentioned: Not Listed;

#pr_pr: Google Cloud; #Purpose: Learn; #Campaign: ; #Ct:; #type: DevByte (deck cleanup 2-10min); #gds:Yes;

Google Cloud Tech

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Timetable

動画タイムテーブル

動画数:4807件

- Intro - How Gen Digital uses CCAI for their enterprise

- Intro

How Gen Digital uses CCAI for their enterprise
2024年02月10日 
00:00:00 - 00:00:55
- A closer look at how Gen Digital uses CCAI - How Gen Digital uses CCAI for their enterprise

- A closer look at how Gen Digital uses CCAI

How Gen Digital uses CCAI for their enterprise
2024年02月10日 
00:00:55 - 00:04:58
- Intro - Google Cloud & Firebase: Two sides of the same coin

- Intro

Google Cloud & Firebase: Two sides of the same coin
2024年02月10日 
00:00:00 - 00:00:26
- Meet Martin & Frank - Google Cloud & Firebase: Two sides of the same coin

- Meet Martin & Frank

Google Cloud & Firebase: Two sides of the same coin
2024年02月10日 
00:00:26 - 00:00:45
- Relationship between Firebase and Google Cloud projects - Google Cloud & Firebase: Two sides of the same coin

- Relationship between Firebase and Google Cloud projects

Google Cloud & Firebase: Two sides of the same coin
2024年02月10日 
00:00:45 - 00:01:07
- Top 3 Firebase features for Google Cloud - Google Cloud & Firebase: Two sides of the same coin

- Top 3 Firebase features for Google Cloud

Google Cloud & Firebase: Two sides of the same coin
2024年02月10日 
00:01:07 - 00:01:22
- Static file hosting - Google Cloud & Firebase: Two sides of the same coin

- Static file hosting

Google Cloud & Firebase: Two sides of the same coin
2024年02月10日 
00:01:22 - 00:02:42
- Custom domain - Google Cloud & Firebase: Two sides of the same coin

- Custom domain

Google Cloud & Firebase: Two sides of the same coin
2024年02月10日 
00:02:42 - 00:04:22
- User authentication - Google Cloud & Firebase: Two sides of the same coin

- User authentication

Google Cloud & Firebase: Two sides of the same coin
2024年02月10日 
00:04:22 - 00:05:57
- Recap - Google Cloud & Firebase: Two sides of the same coin

- Recap

Google Cloud & Firebase: Two sides of the same coin
2024年02月10日 
00:05:57 - 00:07:17
- Meet the SRE - Duet AI for Site Reliability Engineers (SRE)

- Meet the SRE

Duet AI for Site Reliability Engineers (SRE)
2024年01月06日 
00:00:00 - 00:00:59
- Identifying errors in Cloud Run - Duet AI for Site Reliability Engineers (SRE)

- Identifying errors in Cloud Run

Duet AI for Site Reliability Engineers (SRE)
2024年01月06日 
00:00:59 - 00:01:53
- Understanding errors with Duet AI - Duet AI for Site Reliability Engineers (SRE)

- Understanding errors with Duet AI

Duet AI for Site Reliability Engineers (SRE)
2024年01月06日 
00:01:53 - 00:02:14
- Wrap up - Duet AI for Site Reliability Engineers (SRE)

- Wrap up

Duet AI for Site Reliability Engineers (SRE)
2024年01月06日 
00:02:14 - 00:02:43
- Intro - Data sharing done right: Spanner Data Boost

- Intro

Data sharing done right: Spanner Data Boost
2024年01月05日 
00:00:00 - 00:00:24
- What is Spanner? - Data sharing done right: Spanner Data Boost

- What is Spanner?

Data sharing done right: Spanner Data Boost
2024年01月05日 
00:00:24 - 00:00:40
- Data sharing needs - Data sharing done right: Spanner Data Boost

- Data sharing needs

Data sharing done right: Spanner Data Boost
2024年01月05日 
00:00:40 - 00:01:25
- How does Spanner Data Boost work? - Data sharing done right: Spanner Data Boost

- How does Spanner Data Boost work?

Data sharing done right: Spanner Data Boost
2024年01月05日 
00:01:25 - 00:01:58
- Summary - Data sharing done right: Spanner Data Boost

- Summary

Data sharing done right: Spanner Data Boost
2024年01月05日 
00:01:58 - 00:02:46
- Meet the Database Engineer - Duet AI for Cloud Database Engineers

- Meet the Database Engineer

Duet AI for Cloud Database Engineers
2024年01月04日 
00:00:00 - 00:00:55
- Checking on schema conversion - Duet AI for Cloud Database Engineers

- Checking on schema conversion

Duet AI for Cloud Database Engineers
2024年01月04日 
00:00:55 - 00:01:25
- Understanding Postgress functions with Duet AI - Duet AI for Cloud Database Engineers

- Understanding Postgress functions with Duet AI

Duet AI for Cloud Database Engineers
2024年01月04日 
00:01:25 - 00:02:02
- AI generated solutions at scale - Duet AI for Cloud Database Engineers

- AI generated solutions at scale

Duet AI for Cloud Database Engineers
2024年01月04日 
00:02:02 - 00:02:58
- Wrap up - Duet AI for Cloud Database Engineers

- Wrap up

Duet AI for Cloud Database Engineers
2024年01月04日 
00:02:58 - 00:03:29